Contact KinkPass support
The fastest way to reach us is by email at [email protected]. Every message is read by a person, and members on the Elite plan get priority support.
Write to [email protected]
Please write from the email address on your account if you are a member or a creator, so that we can find your account without asking for extra details. Choose a clear subject line, for example "Billing", "Account", "Creator", "Report" or "DMCA notice", and we will route your message to the right person.
What we can help with
- Billing, such as renewals, changing plans, switching between monthly and yearly billing, or a charge you do not recognize
- Your account, such as sign-in problems, email changes, streams, offline viewing in the app or closing your account
- Creators and studios, such as verification, uploads, 2257 records, payout statements and Creator Boosts
- Reports about content that may break the rules, including content showing you without your consent
- Copyright claims and counter-notices
Many account and billing changes, including cancelling, can be done yourself in your account settings at any time.
Find answers faster
- To report content, see how to report content
- For copyright claims, follow the DMCA takedown process
- If you want to publish on KinkPass, read the guide for creators
- For common questions about plans and the catalog, browse the FAQ